Frequently Asked Questions
Everything you need to know about your ROYO gourmet experience.
How do you ensure the freshness of my order?
We use temperature-controlled packaging and express shipping to ensure that all perishable items arrive at your doorstep in peak condition.
Where does ROYO ship to?
Currently, we ship across the continental United States. We are working on expanding our delivery zones to include international destinations soon.
What is your return policy for food products?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Are ROYO products suitable for specific dietary restrictions?
We offer a wide range of organic, gluten-free, and vegan options. Detailed allergen information and ingredient lists are available on each individual product page.
How can I track my delivery?
Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.