Returns & Exchanges
Due to the perishable nature of our food products, we prioritize health and safety while ensuring you are completely satisfied with your ROYO experience. If your order arrives damaged or fails to meet our quality standards, we are committed to making it right through a refund or replacement.
Document the Issue
Take clear photos of the product and packaging, especially if there is visible damage or a quality concern, within 48 hours of delivery.
Contact Support
Email our customer care team at [email protected] with your order number and the photos you captured to initiate a resolution.
Evaluation
Our quality assurance team will review your request within 1-2 business days to determine the best course of action for your perishable items.
Refund or Replacement
Once approved, we will either ship out a fresh replacement at no cost to you or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing